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Terms and Conditions

Artisan Teas & Coffee are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Antonette McAndrew
Artisan Teas & Coffee
The Spinney, Caistor Road, New Barnetby, DN38 6DU
Phone: 01652 680 672
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping is charged at the carriers standard charge for the parcel weight

All Parcels are dispatched from Monday-Thursday only excluding bank holidays.
Delivery Schedule Orders are usually despatched within 24 hours and always within 3-5 working days using a next day delivery service or Royal Mail, depending on the size and weight of the parcel. If for any unforeseen reasons there is a delay, we will contact you.

Deliveries are not made during the weekends or Bank Holidays.
Orders taken after 12.00pm on Friday are not despatched until Monday to avoid being in transit over the weekend.

If an item is out of stock we will contact you by e-mail or telephone with the options of waiting until we can supply the original goods, receiving a suitable substitution or cancelling the order.

Deliveries are made by a national courier service that will require a signature for acceptance of the goods – please let us know of alternative arrangements if you are unable to receive the order.

We despatch orders on a Monday and Thursday using a next day delivery service or Royal Mail.
Back Orders Back Orders If an item is out of stock we will email you with the option to either cancel your order or we will tell you when we can fulfil it and you may wish to wait for delivery.
Tax Charges Artisan Teas & Coffee are currently not VAT registered therefore all our products are supplied free of VAT
Credit Card Security We never see your credit card details. All our orders are securely processed by Paypal
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

DAMAGES POLICY

Should the order arrive in a damaged condition you must advise us by e-mail within three days, quoting your order reference number (this can be found in our confirmation e-mail). You then need to simply print out and complete the damages form provided below and return it, together with the damaged item to the address detailed on the form, ensuring that you obtain proof of posting. A refund will be made to the purchaser's credit/debit card account, providing the item is returned in the same packaging in which it was despatched and within seven working days of being received
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01652 680 672 or write to us at The Spinney, Caistor Road, New Barnetby, North Lincolnshire. DN38 6DU
Privacy Policy Artisan Teas & Coffee do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If you are not completely satisfied with your purchase, you have the right to return any item to us for any reason. You simply need to print out and complete the returns form provided below and return it, together with the item to the address detailed on the form. A refund will be made to the purchaser's credit/debit card account, providing the item is returned within 14 days of the date of despatch and it remains in a saleable condition.

Shipping charges are non-refundable in all returns cases.

Returns Form

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm